Returns & Exchanges

Returns, Exchanges, and Final Sale Products

Not totally satisfied with your purchase? We want to make it right. That's why returns and exchanges at ecopparel are made easy. Here’s how it works.


$5.00 Shipping Fee for Returns    

FREE Shipping Fee for Exchanges


RETURNS AND EXCHANGES MUST BE MADE BY 60 DAYS 

**Due to the nature of the EcoMask, we WILL NOT BE ABLE TO ACCEPT RETURNS OR EXCHANGES. However, if you have any comments or concerns with your mask, please contact us at support@ecopparelstore.com and we will make it right.**


RETURNS:


You may return merchandise for any reason within 60 days of the original purchase date to receive a full refund via your original form of payment.  In order to receive a refund to your original form of payment, returned merchandise must be unworn, in the original packaging and together with the original sales receipt or shipping invoice. Additional terms and conditions applicable to returns and exchanges of merchandise include:

  • Returns made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment.

  • Returns made after 60 days with an original sales receipt or shipping invoice will be issued as an ecopparel Store Credit.

  • Merchandise received as a gift may be returned or exchanged. Any funds credited will be automatically issued on the original form of tender.

  • Returns made without the original sales receipt or shipping invoice will be issued on a merchandise credit equal to the current selling price of the merchandise. We at ecopparel may limit the number of returns permitted without an original sales receipt or shipping invoice. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all returns without an original sales receipt or shipping invoice.


FINAL SALE:

Final Sale items cannot be returned or exchanged. 


Certain merchandise at ecopparel may be marked as “FINAL SALE.” Merchandise marked as FINAL SALE may not be returned or exchanged for any reason.


Please allow 7-10 days to process your return and credit your original form of payment.


Exceptions: If you received this item as a gift, please note that a refund will only be credited to the card that was used to make the purchase. Returns made after 60 days with an invoice will be offered an ecopparel Gift Certificate equal to a full merchandise refund, no matter what your original form of tender. Returns made without an invoice will be offered an ecopparel Gift Certificate equal to the current selling price of the merchandise. Questions on how to send your merchandise back? See "How to Ship Your Return or Exchange" below.


EXCHANGES:


Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.


We'll exchange your old item(s) and send your new item(s) back to you! You will not be charged for return shipping nor will you be charged a shipping rate for the new order. In order to be as eco-friendly as possible, try to use one of the mailers we sent you to send us your old product back!


  • Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment.

  • Exchanges made after 60 days will be issued as an ecopparel Store Credit for any difference owed.

  • Exchanges made without the original sales receipt or shipping invoice will be issued on a merchandise credit equal to the current selling price of the merchandise. We at ecopparel may limit the number of exchanges permitted without an original sales receipt or shipping invoice. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all exchanges without an original sales receipt or shipping invoice.

HOW TO SHIP:

Upon notification of a return, we will send you a shipping label that you can use and send the package to us. Please give up to two weeks for your return to be processed. 


Upon notification of an exchange, we will ship out the new package within 24 hours. When you receive the new package, use the received mailer and shipping label to send the old product back to us.

 

Upon receiving the new package, you will have two weeks to return your old product back to us. If we do not receive notification that you have shipped the old product back within two weeks, you will be charged the full amount of the new product that was sent to you.


INTERNATIONAL RETURNS AND EXCHANGES:

Please use the shipping carrier of your choice and send the package to us at:


ecopparel

ATTN: Returns Processing

2708 Illinois Drive #205

Fort Collins, CO 80525